Call Center Cloud in Japan
We are providing call center systems as a rented service over the internet. Telephony infrastructure is based on low cost Tier 1 telephony carrier and Internet Service Provider in Japan.
On the call center side users must be equipped with PCs, have internet browser installed, access to the internet, IP-Phones or Soft Phones, headsets.
Klik Cloud Functionality
Pay-as-you-go Model
Cloud payment model is monthly license fee per user for the required number of users,
plus initial set up fee.
Internet connection fee and telephony set up is not included in Klik Cloud offer but we can assist
in all necessary arrangements.
User Interfaces and Management Tools
All applications provided are browser based and multilingual. Operators and supervisors in Japan
will use all applications in Japanese while the managers from overseas can watch the performance, real time
and historical reports in English.
Call Center System consists of following user interfaces:
- Administration - Namespace Editor
- Campaign Management
- Voice Recording Monitor
- Operator Desktop - Call Script
- Web Reporter
- IVR and Call Script Editor
Telephony Infrastructure
Klik Cloud is using VoIP telephony provided by KVH, a Tier 1 telephony carrier in Japan.
With its reliable, high quality and low cost Voice Line service Klik Cloud customers may save
50% - 80% of the telephony cost comparing to traditional services.
Voice quality is very high due to delivery over KVH’s self-healing fiber network and high quality interconnections with other carriers.
Fast Deployment
Although each call center client and even each call center campaign may have its own
requirements getting the system ready to support the operations takes from 2 to six weeks.
Easy customization
As call centers campaigns may be run to deliver completely different business results (one campaign may
be for taking orders from consumers interested in buying health products, another campaign may be calling out
to the customers to announce to them their insurance claim has been processed), there is a need to implement
call center systems so they can be adjusted to the business related to the campaign.
What is required to do that is:
- ability to link different data source to the campaign (campaign A links to order entry database, campaign B links to consumers claims database)
- ability to change operator's user interface and screen flow depending on the campaign content and information to be displayed and collected during the call
Klik Cloud provides the tools for the users to edit agent's user interface. In Call Script Designer users can create call script workflow, design the screens, data exchange with the database or other systems, interaction with telephony.
The same editing tools can be used to design the behavior of Interactive Voice Response.
Klik Cloud Index
- Deployment over the Internet
- Klik Cloud Functionality
- Pay-as-you-go Model
- User Interfaces
- Telephony Infrastructure
- Fast Deployment
- Easy Customization
- Interactive Voice Response
- Other Benefits
Other Topics
- Building a Call Center with Klik Cloud
- Adding Functionality to Your Contact Center
- Klik Cloud Management Tools
- Improving Productivity
- Minimizing Cost
- 10 Tips to Improve Your Business
